1 reviews | Active since Mar 2009
Hauwei Mate 9
<p>Good day</p> <p> </p> <p>So I finally decide to do an upgrade (been due for over a year), and choose the Hauwei Mate 9 advetised for R579 per month. However I cannot seem to get this handset anywhere, since starting to enquire 2 months ago.</p> <p> </p> <p>I have even gone so far as to recently e-mail (reference # ********** 3) the customer care department, but in true customer care no-one has gotten back to me.</p> <p> </p> <p>Is there anyone at MTN that could assist me in aquiring this handset. I don't need the formallity of we received you e-mail and valued customer. I just want to get a call from someone saying you can get the handset at which ever branch in Cape Town, or we sorry we don't we actually don't have the handset.</p> <p> </p> <p>Urgently awaiting a telephonic response.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
