Hateful MTN!

This service I have received is so distasteful, I don't recommend anyone taking up services from MTN. My father has contracts on his name and on 22 December has run it's full 24 months. I called in in November and the call center advised me that they can't load a cancellation 30 day's in advance so that the cancellation can be loaded for the 22 December 2021. They advised me that we have have to call in on 22 December to load the cancellation and then the contract will only stop on 22 January 2022, and therefore have to pay another month. If we want the contracts to cancel on 22 December, they have to pay a cancellation fee of R2000.00. So they signed up for a 24 month contract but have to have the contact for 25 months as the cancellation can't be loaded a month in advance on 22 November for 22 December, but it can be loaded on the 22 December for the 22 January, which makes the term a 25 month contract.

I called in on the 22 December and after I called 6 times, I eventually got through to a service "champion" as they call themselves. Which can't be further from the truth. I called and spoke to Nteseka who tried to assist to load the cancellation for 22 January but advised that it can't be done as there is two upgrades pending on the account that was done on 17 December. My father spoke on the phone and clearly said that he wants to cancel, but the upgrades was loaded on the system. Nteseka transferred me to Lucia around 11:20 who must assist me to cancel the upgrades that was wrongfully done in order to cancel the contracts. Lucia was no service champion. Could not help me as the system was offline and could not provide me with any solution other than to call back later. I requested to speak to a team leader or manager but she refused. After an argument she then took my number for her manager to call me back. I am still waiting. No call received. Tried to call again and can't get through. How can upgrades be done without permission? How can they be charged a cancellation fee to cancel a contract that they signed up for 24 months and cancel on the 24 months or the alternative is to pay the contract for 25 months? How can they trust the service and assistance they receive? The store is even worse and they NEVER provide assistance. The reason for cancellation is because of the horrible service and now they can't even get this cancelled. This is taking advantage of the old and frail citizens.