1 reviews | Active since Jun 2015
HATE MTN!! More than anything else on this earth
I have a tablet on a 24m contract with MTN, 2GBp/m.<br> I needed to download something from the internet that was abou 1GB with the tab.<br> I checked my data balance on the slowest website on the internet, [URL Removed] and it said 3.2GB. I hardly used it that month. Tethered my tab to the PC & started downloading. After the download was about 20% I checked again & the balance remained at 3.2GB. I completed the download & checked the balance again which still remained the same. The next day they cut my connection. I tried to call customer care and I was stopped by \Please enter your MTN customer PIN". Being me decided to go to the MTN shop and ask what the pin is. They said its 0000. So I call customer care from the shop"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply me with the invoice number or date of the invoice where you were billed R900. On the system in May you were billed R522.83 and in April R399.76.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply me with the invoice number or date of the invoice where you were billed R900. On the system in May you were billed R522.83 and in April R399.76.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***