1 reviews | Active since Jul 2016
Has MTN resorted to *****ing from its customers?
<p>This is the second month in a row where my data and minites have mysteriously disappeared. Your call centre promised to investigate and call me back, but as usual you hear nothing from them. This forces me to pay your exorbitant prices for once off bundles on top of the ridiculous monthly premium that I need to pay. Can someone please get back to me, and if you insist that I used up these minutes and the data, I want a detailed itemised billing showing me where exactly. This ********** behaviour is something that needs to be taken to Wendy Knowler and the competitions board and I will do so if it comes to that point. </p>
Hi
Thank you for getting back to me. I have to disagree with you here and I will ask for a detailed account. Just before that call you are talking about, I had close to 200 minutes that day. So where did the rest of it go? Additionally, I understand that the 1GB bundle expires every 30 days, but even if it did on that day my monthly bundle of 300MB would still be valid. So where did that go? Plus I have been noticing my data does not last as long. Are you taking 2MB for every 1MB used? I know of a few people that are experiencing the same issue with MTN.
Hi
Thank you for getting back to me. I have to disagree with you here and I will ask for a detailed account. Just before that call you are talking about, I had close to 200 minutes that day. So where did the rest of it go? Additionally, I understand that the 1GB bundle expires every 30 days, but even if it did on that day my monthly bundle of 300MB would still be valid. So where did that go? Plus I have been noticing my data does not last as long. Are you taking 2MB for every 1MB used? I know of a few people that are experiencing the same issue with MTN.
Hi
I've been having trouble getting a hold of anyone in your call centre. Please can you send me a detailed account of minutes and data used for September and October.
Thank you.
Hi
I've been having trouble getting a hold of anyone in your call centre. Please can you send me a detailed account of minutes and data used for September and October.
Thank you.