Has MTN mandated its agents to be rude, arrogant?

Item: MTN South Africa
Rating: 2
Author: Selby M

Catherine was so rude and arrogant over the phone with me earlier today, and it seems she enjoyed it and knew nothing will happen. I then asked her to transfer me to another agent and she simply rep****, \I will not do that\". I was stunned! When asking for her supervisor she said we don't have a supervisor today. Is MTN allowing their agents to have such attitude to clients? "

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Replies (1)

MTN South Africa's replyOfficial

30 Mar 2016, 14:16

Hello Modishas,

Thank you for your post.

We apologize for any inconvenience incurred.

We have sent the request to the Supervisor to pull the recording and listen, if they do pick up that the agent treat you rude they will attend to this with the agent.

We have tried to contact you for assistance but no availability.

Please elaborate more regarding your account request.

Kind Regards,

Alice van der Merwe

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MTN South Africa's reply30 Mar 2016, 14:16

Official