Has Mtn lost their sense of Service (Disappointed) Z5Sony experia for contract Number ***

<p>4 month's ago I gave my Sony Z5 in for repairs despite having warranty I was told I need to pay for the repairs I agreed and despite making numerous calls for 3 months and following up they finally told me my phone is repaired and that I had to pay the fee before I received it now bare in mind those 3 months has been hell for me because every time I called to do a follow up I was given a different story anyways long story short I eventually made the payment after it was repaired and they said it will take 5 working days to receive my headset back I went to the MTN mall at Reds store and they haven't received it upon investigation after 3 days of continuously going up and down the MTN branch discovered my handset has been sent to the Irene Mall in error after we told them to please deliver it to the right more there instead sent it back to the workshop the repair centre when I called them to enquire about it they told me that I have to wait another 5 days 4 it it to be delivered this was all from the 26th of July and it's not the 12th of August and I have not received my phone nobody knows where it is or how long it will take for me to receive it Why did they request me to pay when they had no intentions of giving me back my phone another thing that upsets me is that I found the MTN complaints department and an email was sent on the 3rd of August until now I haven't gotten a reply from the department I even have the email that was sent by their consultant to the department ( </p> ********** <p> </p> <p>Sent: Thursday, August 3, 2017 9:46 AM</p> <p>To: Complaints Management Helpdesk [ MTN Resources ]</p> <p>Subject: Complain againts Repair center</p> <p> </p> <p>Good day</p> <p><br />Kindly assist as customer has a complain, she took the phone for repais 3months ago, she is been doing the follow up and she paid the fees that she was required to pay. The repair center delivered the handset to the incorrect branch and she was advised that the MTN driver will deliver the handset to the correct destination but only to find out the handset was returned back to repairs and when she contacted repairs asking if can she colelct the handset herself as she is only 15Minutes away from them but they she was advised to wait for another 5 working days as they need to deliver the handset from the store . So the customer would like to inform MTN that she is not happy about the service she receives from Repairs. And she would appreciate the feedback as to what actions are taken with regards to the matter as the service she received is not good for them as clients as she advised it is clear that she is not the first person as most of peoople have issues withthe repair center</p> <p><br ********** email for the repair center</p> <p><br />Kind Regards</p> <p>Dineo </p> <p> </p> <p></p> <p> </p> <p>"This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation. "</p> <p><br />“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN)</p> <p> </p> <p> now can please somebody advise me what can I do just to get my damn phone back is it so much to ask for I have waited 4 months and I still don't have my device even though I've paid my feet why am I paying for other people's mistakes I have tried to be nice and lenient but somehow it seems like MTN does not give a damn about their clients I have been a client for more than 10 years I work for Capitec Bank I know service I will now proceed 2 telling all my close friends and family as well as clients not to deal with it MTN any longer I'm also going to go to ombutsman and lower report and forward all my reference numbers and emails and correspondences to MTN 2 ombudsman I'm also going to take this the legal way and contact my Attorneys because I have had enough now if I do not get a reply to this from MTN I'm going to take that route I'm very disappointed and disgusted by this service </p> <p>Mrs Natasha Maharaj</p> <p> ********** 354</p>