HK
Hannes K

1 reviews | Active since Dec 2011

05 Jan 2016, 16:19

Harvest Frenzy Subscription

I received an sms on 17 Nov 2015 stating that I'm subscribed to Harvest Frenzy. I immediately contacted MTN as I did not subscribe to anything. They told me to use *141*5# to see if it actually exists and to unsubscribe. I did that and it was stated that I'm not subscribed to anything. I've contacted MTN again with this information and was told that perhaps I received the sms in error and to not worry about it. Today 4 January 2016 I realised that charges occurred on my bill.<br> I've contacted MTN via their website chat services and they confirmed it was from AIRG but I need to sort it out myself. I've contacted AIRG and managed to unsubscribe.<br> I didn't subscribe to anything and I was charged for something which I didn't subscribe to. Is MTN now just going to walk away and I loose money?

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Jan 2016, 15:22
Official
Hello hkruger,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that your refund request has been escalated to AIRG.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***