1 reviews | Active since Dec 2017
Harrassed beyond measure by MTN's mistake
If minus star ratings were available on Hello Peter, MTN would get a -1000. It's been almost 18 months that I have been dealing with the same issue with incorrect billing of my closed off account. Gone through 3 companies all promising to investigate (same as MTB and to date have received no feedback). IDM was the first company, then it was Hammond Poles turn and now VVM (this probably MTN's inhouse debt collector). I am being hounded, harrassed by calls all day asking me when am I paying the due amount (which I will refuse to pay because it was not my ***** up but MTN's incapacity to follow a limited account). I have forwarded all the correspondence and necessary docs to the new company and well see how they "investigate" the matter.
MTN you suck.more than Vodacom and I seriously thought Vodacom couldn't be beaten........
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I have trying to contact you with no luck. I will however send you an email which you can respond to so that we can communicate and resolve this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I have trying to contact you with no luck. I will however send you an email which you can respond to so that we can communicate and resolve this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team