GM
Gregor M
1 reviews | Active since May 2014
02 Mar 2016, 14:42
Harrasing sms from MTN
Sometime last years I wrote a report for MTN regarding an sms they kept sending me saying I owe them and below is a response from them:<br> <br> Hello gregmthethwa,<br> <br> Thank you for bringing this to our attention. <br> <br> I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have amended the package to the Top up R 200.00.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. <br> <br> Best regards<br> Mantoa<br> REQ:***<br> <br> <br> But obviously that never happened because I'm still receiving an sms and the amount has gone up R126, to R246.26 since the day I make the query. and this is the sms and I quote:\ Yello, overdue account warning. Please pay R246.26 to avoid service suspension.\"<br> I have query this with MTN customer services couple of time because my account is up-to-date, and they kept telling me that they don't know why I keep getting the sms coz they can also see the account is up to date, I must just ignore the sms. but now it's really irritating. MTN need to sort out this and deeply disappointed by them."
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MTN South Africa's replyOfficial
03 Mar 2016, 11:35Hello gregmthethwa,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account was paid on the 02 March 2016 and you had an amount of R246.26 short paid on the 30 January 2016. This amount was due on the 25 February 2016 however payment was only made on the 02 March 2016.
The sms is a collection sms from our Credit Management team which is meant to make you aware of the outstanding payment and not to harass you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account was paid on the 02 March 2016 and you had an amount of R246.26 short paid on the 30 January 2016. This amount was due on the 25 February 2016 however payment was only made on the 02 March 2016.
The sms is a collection sms from our Credit Management team which is meant to make you aware of the outstanding payment and not to harass you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2016, 11:35
Official
Hello gregmthethwa,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account was paid on the 02 March 2016 and you had an amount of R246.26 short paid on the 30 January 2016. This amount was due on the 25 February 2016 however payment was only made on the 02 March 2016.
The sms is a collection sms from our Credit Management team which is meant to make you aware of the outstanding payment and not to harass you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account was paid on the 02 March 2016 and you had an amount of R246.26 short paid on the 30 January 2016. This amount was due on the 25 February 2016 however payment was only made on the 02 March 2016.
The sms is a collection sms from our Credit Management team which is meant to make you aware of the outstanding payment and not to harass you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,