1 reviews | Active since Jan 2016
Harrasing Calls,Emails and Texts
Was misold by a MTN sales advisor during a cold call back in 2010, couple of days later courier service arrived to deliver this package for a handset,<br> I was not happy with the handsrt at all and called back to MTN to have the handset returned.<br> The courier arrived a day or two later and picked up the handset and off it went.<br> <br> I've been handed over to VVM debt collectors and they have been harassing me for more than 2yrs<br> <br> I've said on numerous occasions that I've returned the. Handset via courier and I should have no business with Mtn whatsoever or the Debt collectors<br> <br> Phone calls, SMS messages, emails the whole lot and nothing is being done about this ridiculous amount they are requesting of Balance Outstanding R 4,982.75<br> <br> I'm now being threatened with serious action being taken against me and a negative effect on my credit file
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
