BM
Bongeka M

1 reviews | Active since Jan 2017

13 Jan 2017, 11:53

Harrased by MTN

<p>good day</p> <p>please assist ,,, i have been hassed by MTN many times since last year am tired and i dont know what to do anymore .. i had a contract with autopage years back this was taken over the phone for my daughter but i was paying the contract eventualy end of 2015 we told them that we not going to renew the contract anymore once the term comes to en end which was ending in january or ferbruary ,,, meantime autopage was busy closing down handing everything to MTN ... but all was done over the phone ... now MTN wants a writern confirmation to Autopage that i was not interested in renewing the contract ... where must i get a writern confirmation to autopage while everything was done over the phone and all calls were recorded as per autopage policy ... now MTN decided to go ahead and debit money from my account as a continuation with a contract without my permision plus they want 2 or 3months notice of ending the contract.... excuse me !! ... i never had a contract with MTN in the first place i had with autopage .. what ever happened between autopage and MTN while handing over business should not be my problem i dont owe autopage as well as MTN as far as i understand .... now MTN has handed me over to laws to do debt colletion for them ... now they calling me all the time threatining me ... am tired of being ****** by these big companied when things dont go right financialy on thier side i become a victim ... please assist</p> <p> </p> <p> </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply23 Jan 2017, 16:07
Official

Good day Bongeka

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.

Regards

Angela

REQ:***

Best regards,

BM
Bongeka M's update24 Jan 2017, 10:33
Reviewer Update

REQ:***

my respond to Ref above

the number that was used for contract under autopage was ***