Hard work opening a Corporate Account, followed by poor customer service!

We are a small-medium sized business and after experiencing such bad customer service & high contract fees from Vodacom we decided to move to MTN. My initial contact with MTN was good until we tried to open our account. It took weeks of sending off endless documents, only to be told they still needed more information. We were unhappy about providing the last 3 months bank statements as there is sensitive information on this but relented and did this. All a long I have told the person by the name of Marloe that we have cancelled our Vodacom contract effective 28 Feb and gave instructions for the new MTN contract we wanted to begin on 1 March. Marloe indicated a week ago that the phone that came with the contract was out of stock but never once said that this would impact on activating the new contract (we did not plan on using this new phone as were going to keep using the original phone, so it didn't really seem to matter). I emailed Marloe on Tuesday, 26 Feb asking if MTN courier the new SIM or if we need to go into a store to collect. It was only then that he mentioned that as the phone was out of stock they could not send the SIM, they had no equivalent phone to offer and had no idea when they would get that phone. Unfortunately as the first contract we are moving over to MTN is the MD's, he now has no contract with Vodacom and a contract MTN won't be activated as they are out of stock of the phone that comes with this contract (even although we don't need the phone). This is such poor service by MTN and I am already regretting moving from Vodacom (who are no better either). I wish there was one mobile provider that gave good customer service. It there was they would wipe up the market!.