KJ
Kaylee J
1 reviews | Active since Jul 2015
18 Nov 2015, 21:15
HARASSMENT from who is apparently MTN
Constant phone calls to myself and both my parents from JHB & DBN coded number. Now been occuring on & off for months! When we answer, they hang up the call! I believe it was a total of about 10 calls to us today alone.<br> Finally today, someone responds to my Mother, & is apparently from MTN, wanting to speak to my Father, who was unavailable at the time. They refuse point blank to disclose anything further to my Mother.<br> This is Harassment! We will be opening cases of Harassment with SAPS, as this is now the last straw for us!
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MTN South Africa's replyOfficial
19 Nov 2015, 08:37Hello KaylsJ,
We are truly sorry for any inconvenience caused.
The phone calls could possibly be from our sales partners. If the call is directly from our in-house sales team the number would start with 083 and they will confirm that they are calling from MTN.
In order for us to get the sales partner to remove the numbers from their data base will need for you to provide us with the full number from which they are calling and we will try to locate their head office.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
The phone calls could possibly be from our sales partners. If the call is directly from our in-house sales team the number would start with 083 and they will confirm that they are calling from MTN.
In order for us to get the sales partner to remove the numbers from their data base will need for you to provide us with the full number from which they are calling and we will try to locate their head office.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply19 Nov 2015, 08:37
Official
Hello KaylsJ,
We are truly sorry for any inconvenience caused.
The phone calls could possibly be from our sales partners. If the call is directly from our in-house sales team the number would start with 083 and they will confirm that they are calling from MTN.
In order for us to get the sales partner to remove the numbers from their data base will need for you to provide us with the full number from which they are calling and we will try to locate their head office.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
The phone calls could possibly be from our sales partners. If the call is directly from our in-house sales team the number would start with 083 and they will confirm that they are calling from MTN.
In order for us to get the sales partner to remove the numbers from their data base will need for you to provide us with the full number from which they are calling and we will try to locate their head office.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***