1 reviews | Active since Oct 2016
Harassment from Mtn and VVM Debt Collectors
<p>Good day all.</p> <p>I was a customer of Mtn from 1995 up to 2015. All was good until I closed my account in August 2015. A friend warned me that even if I settle the account Mtn will get their lawyers to contact me and say they will take legal action againt because of the account not being settled.</p> <p>I laughed at him and said it won't happen but it did! I have settled my account and send numerous people the prove of payment but still they phone me. Every time they contact me I have to speak to a new person and explain everything all over again.</p> <p>Next year I am buying a house and I am scared that they will black list me. People stay away from Mtn!!</p>
Good day Etienne Els,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, this matter has been escalated to the Legal department to investigate urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Good day Etienne Els,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, this matter has been escalated to the Legal department to investigate urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Good day Etienne Els,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, this matter has been escalated to the Legal department to investigate urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Good day Etienne Els,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, this matter has been escalated to the Legal department to investigate urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Good day all.
So almost two weeks went by without any call from MTN or VVM depth collectors and then I get a call about 20min from VVM. How long will this go on? I told the lady that they can take me to court because I am just tiered of this.
I paid my account and keep on getting harassed! Is it so difficult to reconcile to payments to one account? I know it's not because I work with big account every day and I can do it.
#mtnisbad
Good day all.
So almost two weeks went by without any call from MTN or VVM depth collectors and then I get a call about 20min from VVM. How long will this go on? I told the lady that they can take me to court because I am just tiered of this.
I paid my account and keep on getting harassed! Is it so difficult to reconcile to payments to one account? I know it's not because I work with big account every day and I can do it.
#mtnisbad
Today VVM Dept Collectors phoned me again, and again I had to tell my storie to somebody new. This person wanted to put me through to a manager or something. I have already spoken to a manager and he said that he could see that I had paid the account.
I have mailed my account statement and proof of payments to Mtn and VVM numerous time and to numerous different people.....
My friend told me yesterday that it took Mtn over a year to sort out the problem he had! Well I closed my account in August of 2015 and I have been harassed now for about 5 month so it should take another 7 months I think?
People stay away from MTN!!
Today VVM Dept Collectors phoned me again, and again I had to tell my storie to somebody new. This person wanted to put me through to a manager or something. I have already spoken to a manager and he said that he could see that I had paid the account.
I have mailed my account statement and proof of payments to Mtn and VVM numerous time and to numerous different people.....
My friend told me yesterday that it took Mtn over a year to sort out the problem he had! Well I closed my account in August of 2015 and I have been harassed now for about 5 month so it should take another 7 months I think?
People stay away from MTN!!
MTN is there an email address that I can send all the proof of payment and copies of my account and bank statements to? I would like to settle this matter without going through my lawyer. VVM Debt Collectors even tried to phone at 7pm last night. This is getting to my now!!
MTN is there an email address that I can send all the proof of payment and copies of my account and bank statements to? I would like to settle this matter without going through my lawyer. VVM Debt Collectors even tried to phone at 7pm last night. This is getting to my now!!