CV
Cornelius V
1 reviews | Active since Mar 2012
21 Jan 2018, 09:15
Harassment
After numerous phonecalls/emails and proof of cancellations. Mtn accounts continue to harass me for moneys not owed to them. It would seem that they sell their debtors book to different law firms every few months. This is now impacting my credit score. The amount is small but in principal I refuse to pay for the inability or inadequacy of mtn staff to sort out this query. URGENT REQUEST FOR PAYMENT YOUR ARREARS MTN ACCOUNT Ref: ********** 735 WITH AN Outstanding Balance R 2 471,48 We act on behalf of our client MTN You are in breach of your agreement with our client and therefore Shapiro Shaik Defries and Associates hereby brings to your attention that payment on your MTN account in the amount of R 2 471,48 is requested within seven (7) days of receipt of this notice. You are urged not to ignore this notice and to make a payment on your account urgently to minimise interest and fees accruing as well as stop possible further action from being taken.
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MTN South Africa's replyOfficial
22 Jan 2018, 12:14Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that your contract expired date was due 20-1-2017. The cancellation request as per the system note was only requested 8-3-2017.
The invoice for February was generated, this invoice billing is from 16-1-2017 to 16-2-2017. There was usage on the sim card for data and calls.
The debit order was requested and returned unpaid. The account balance R 2,058.96, this is balance is correct and need to be paid.
Once the payment is reflecting, after 48 hours you may send the proof of payment to the legal department to purged the account and to send the request to the attorneys to close the account. The email address ***.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. C***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply22 Jan 2018, 12:14
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that your contract expired date was due 20-1-2017. The cancellation request as per the system note was only requested 8-3-2017.
The invoice for February was generated, this invoice billing is from 16-1-2017 to 16-2-2017. There was usage on the sim card for data and calls.
The debit order was requested and returned unpaid. The account balance R 2,058.96, this is balance is correct and need to be paid.
Once the payment is reflecting, after 48 hours you may send the proof of payment to the legal department to purged the account and to send the request to the attorneys to close the account. The email address ***.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. C***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,