MN
Manicka N
1 reviews | Active since Aug 2015
18 Nov 2015, 15:16
Harassing SMS after settling the contract
Hi,<br> <br> I had my account in areas, I called MTN to get a settlement quote and they sent it to me together with a special debit for the outstanding funds. I started getting messages that I am eligible to upgrade my contract, for not responding to this I was cut out of network. When I called Mtn the lady could not respond how I happen to owe them R563 rands. She instead put me back on line. I keep on getting these SMS saying they will get me off line. Sent an email yesterday and I don't get response
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MTN South Africa's replyOfficial
19 Nov 2015, 11:02Hello Manicka,
Thank you for bringing this matter to our attention.
Please note that due to the Previous debit orders returning unpaid, you are now on cash payment no longer on debit order. The reason for the sms is due to the October payment which has not been received as yet. Remember your invoices are finalised on the 13th of each month. Currently the amount due is for the October and November invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
Please note that due to the Previous debit orders returning unpaid, you are now on cash payment no longer on debit order. The reason for the sms is due to the October payment which has not been received as yet. Remember your invoices are finalised on the 13th of each month. Currently the amount due is for the October and November invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply19 Nov 2015, 11:02
Official
Hello Manicka,
Thank you for bringing this matter to our attention.
Please note that due to the Previous debit orders returning unpaid, you are now on cash payment no longer on debit order. The reason for the sms is due to the October payment which has not been received as yet. Remember your invoices are finalised on the 13th of each month. Currently the amount due is for the October and November invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
Please note that due to the Previous debit orders returning unpaid, you are now on cash payment no longer on debit order. The reason for the sms is due to the October payment which has not been received as yet. Remember your invoices are finalised on the 13th of each month. Currently the amount due is for the October and November invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***