1 reviews | Active since Jul 2016
Happy to take money, with no service.
<p>So on the 13th I get my new data. On the 15th July I had no more connection. Phoned and spoke to malitia, sinegogo, nompumelelo, thabiso, christo and after lots of dropped calls and no help, having to repeat my story 10000 times until I spoke to Christina Lewis. Who helped me on the 17th by letting me sit in the parking lot at 14th Ave. She told me, after an hour of waiting (18:00-19:00) the the problem is my card reader and that it's faulty. So I got a new devise and another sim with prepaid data. I tested my sim and devise with the new ones. And guess what. Nothing was wrong. I got ref snc ********** 1013. Ticket req ********** . Phoned again on the 20th and again on the 21st and again today the 23rd. They have sent me back and forth. I would love to understand how a paying customer can be without service for 10 days but if I were to be late on payment there is no leeway. Will MTN reimburse me for 10 days without service? Will the supervisor leave early again like Steve? Therefore the call center was without an supervisor from 12:00-15:00 when Christina started. Or will posting this on all social sites put some fire under them? I have a list of all the other people I have also spoken to, if MTN really cares they can contact me for the list.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent you an email please respond to it with the ticket number or reference number that was given to you. I will also need the phone number that is having a problem.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent you an email please respond to it with the ticket number or reference number that was given to you. I will also need the phone number that is having a problem.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
