1 reviews | Active since May 2016

19 Feb 2024, 15:24

Happy to cancel MTN

i have no regrets for cancelling my contract with MTN. After almost 30 years with MTN, i have finally realised i want nothing more to do with them. Cant wait for my other contract to cancel. After having 5 active contracts, i am down to 1. Everything is a mess up and even just cancelling my contract is a mission. The staff is so easy to jump down the customers throat when you repeat the wrong information they provide you. Joshua is so absent in the call that he asks me to confirm my street address twice. He is clearly not paying any attention. When he is asked for more information, he is happy to pass the call back, not sure why he is there. The attitude is shocking. Then comes Lungile in billing. Before even assisting, her attitude is so bad that she id basically telling you to stuff off before speaking. Then getting information is pulling teeth besides that she is so superior and the customer is the idiot. These people should not be customer facing. Do you even listen to your agents calls. you are trying to improve your service but the very basic service is lacking. i am so disgusted and i will rather go with no phone before ever doing business with MN ever again.

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