Happiness Phiri and all those ladies are the worst

Why is MTN Sunninghill branch happy to keep people like Happiness Phiri on their payroll. Do you not care about your customer that much. That woman must be taken through training a she's not doing any justice to the customer experience from MTN chilli lane. On the 29th of September I sent my 7 month iPhone 13 in for repairs with them. From there no updates on any progress thereof. I then went back the Sunday after I sent in the device and found one of the ladies eating spaghetti while assisting to check if the repair centre had come to collect the phone. She then said she could see phone was fetched as it no longer there but could not advise when it was collected. She then took down my details and never called back. Next time I went another lady advised that the phone was sent on the 1st of October and gave me the number of the repair centre to follow up on the repairs myself as they don't assist with that. Today I called the repair centre and they were surprised that the branch never called me to advise the phone has been sent back to them and is with the branch from the 9th of October. This is so infuriating and when I went to collect the phone the ladies were so nonchalant about their lack of customer service instead Happiness (on of them told me to greet them which I downright told her they didn't even have common courtesy to advise that they have my phone back, a greeting is a last thing she should be concerned about)

These people clearly do not take their jobs seriously and when I asked where this kind of service received from them can be reported to they just looked at me with no care in the world. Surely this is not acceptable, I have 3 contracts with MTN and for your staff to clearly demonstrate to me that my business does not matter to them is concerning. These people clearly do not respect their jobs nor their customers. MTN needs to not only concern themselves about sales, the after sale service also matters