1 reviews | Active since Aug 2016
Handset replacement (Huawei P8 Lite)
<p>I handed in a handset (Huawei P8 Lite) to repair or replace at the Mtn Riverwalk Potchefstroom shop on 12 July 2016. The handset is under its warranty and Mtn confirmed that it is a factory defect and the handset would be replaced. It is now seven weeks (48 days) and the handset is still not replaced. All enquiries to the contact centre concerning this situation ends with a reply that the repair centre did not react on any of the requests for clarity on the replacement. No detail can be given if and when this replacement will take place.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
No feedback has been received after 56 days. This Hello Peter review has also not been acted on by Mtn after eight days.
No feedback has been received after 56 days. This Hello Peter review has also not been acted on by Mtn after eight days.