1 reviews | Active since Jan 2016
Handset not charging
On the 6th Jan 2016 I took in a faulty handset for repairs for the second time in 6 months for the same problem, the phone won't charge.<br> <br> The consultant would not take in the phone unless I accept that I would pay R330 should I choose not to accept the quotation, reason being the phone screen has cracked. <br> <br> It is clear that the product has a very faulty charger point as its life span is only 6 months. I do not see how the cracked screen affects a charge point that has always given me a problem. <br> <br> I have reported this to MTN customer service on the 6th January 2016, I have received nothing but mediocre responses ref no. ***1. This is completely not acceptable.<br> <br> MTN has no regard whatsoever to its clients concerns. I still continue to pay for this contract and I demand a better treatment. <br> <br> <br> <br> <br>
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that HVRC (Repair centre) is guided by the handset Manufacturer's Repair guidelines and in accordance to their standards and mandates. The handset Warranty repairs are excluded in the event of demage which is physical on handsets, that includes wear and tear which voids the warranty immediately and repairs are chargeable.
Kind Regards
Nompumelelo
Best regards,
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that HVRC (Repair centre) is guided by the handset Manufacturer's Repair guidelines and in accordance to their standards and mandates. The handset Warranty repairs are excluded in the event of demage which is physical on handsets, that includes wear and tear which voids the warranty immediately and repairs are chargeable.
Kind Regards
Nompumelelo
Best regards,