HANDSET NOT ASSESED IN 24 DAYS

I handed in an Apple 6 Cell Phone which I got in November 2014 in a contract upgrade from MTN Brits Store. The touch screen stopped working on the 30 March 2015 and I handed the damaged phone in on the 1st April 2015 at MTN Brits. Apparently the phone was not collected for delivery at the repair centre to perform a warranty assessment, and the store had to lock the phone again on the System for collection on the 7th of April 2015. According to the repair centre documents that was emailed to me they received the phone on 14 April 2015. When asked the store about the progress, Danettte informed me that due to stock take the repair centre was not able to assess my phone. On the 24 April 2015 I called the Repair Centre again for a progress report the Consultant informed me that the phone was returned to the Store on the 24th April 2015 as it was submitted without the required documents. In the mean time I have to pay my subscription fees, but do not have access to the MTN network without the handset as I had to change the sim card to a small one that the Apple phone is using. POOR CUSTOMER SERVICE!!!