LK
Lainu K
1 reviews | Active since Nov 2015
20 Nov 2015, 16:52
Handset insurance not being processed
Submitted claim form for iPhone 6plus on oct 16. <br> Haven't not got any response and feedback till date. Been transferred to different numbers which no one answers . Have got greenstone hill MTN store manager -dimitri to sent emails to all managers , none has contacted me. Now store manager is not taking my calls. , been paying for insurance every month but they don't want to fix my phone. It's been over a month!!! Been MTN customer for over 5 years. Worst service ever!
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Replies (1)
MTN South Africa's replyOfficial
21 Nov 2015, 22:30Hello Lainunk,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply21 Nov 2015, 22:30
Official
Hello Lainunk,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***