HL
Hellen L
1 reviews | Active since Oct 2015
05 Oct 2015, 09:51
Handset insurance claim
I went to MTN store in Eastgate Mall on the 1st of August 2015 to claim that my phone is broken and I want it to be repaired.We sent the claim form to MTN Insurance and they said that they will contact me, nobody contacted from MTN insurance and on the 4th September I sent another claim form to them <br> and they responded that my phone was to be booked in for assessment. After that response they never got back to me, I have been emailing them and trying to call them but my calls are not going through. I have been sitting with a broken phone for 2 months whilst paying the insurance every month.<br> PLEASE HELP!
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MTN South Africa's replyOfficial
05 Oct 2015, 16:08Hello hellen letsoha,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply05 Oct 2015, 16:08
Official
Hello hellen letsoha,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***