mN
mamsy N
1 reviews | Active since Oct 2015
13 Oct 2015, 10:03
Handset insurance claim
I was involved in a car accident on the 06/08/15 and I lost my tabP5520,I reported it and the case number 213/8/2015 and went to report it at mtn and it was blocked the itc#***6 my ref number from mtn is ***4 till today I have no respond from mtn I send various email to Insurance queries nothing till today,your assistance will be appreciated in this matter
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MTN South Africa's replyOfficial
13 Oct 2015, 10:33Hello CphoChle,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply13 Oct 2015, 10:33
Official
Hello CphoChle,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***