AB
Amori B
1 reviews | Active since Apr 2015
25 May 2015, 16:11
Handset insurance application
App**** for cellphone insurance 1 day after receiving my new handset on a new contract.<br> It has been 2 and a half weeks now and no response on my application.<br> I understand that insurance can only be app**** for within one month of receiving a new handset.<br> The call centre has been shut down and retail stores cant help me.<br> <br> Amori Brits
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Replies (1)
MTN South Africa's replyOfficial
28 May 2015, 13:08Hello Amori Brits,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim for the number provided has been approved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim for the number provided has been approved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply28 May 2015, 13:08
Official
Hello Amori Brits,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim for the number provided has been approved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim for the number provided has been approved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,