1 reviews | Active since Jan 2015
Handset for repairs since December 2014
Okay fine then, can i have my handset back since you are failing to repair it and this hand set when i bought i was informed that the hand set is water proof or water resistance therefore even the cost to it was based on the features thereof. i mean i am not that poor nor broke but i need it back here i was misled and i accept that. there is no way MTN can improve service delivery since every month i am complaining ever since i started using MTN first time in a life time when they moved lines from Nashua. Look this instances is not first time that it happens and am told same thing water damage thats it used to it, iphone 4s same thing, with Z1 (IMEI- ***) same thing if they fail to service it its water damage. The problem reported was on the ON and Off button that was a problem thats it, and research has shown that Z1 has a problem with that button thats it. Please just bring back the hand set since i did not initialize repairs on it. Please treat this as urgent this hand set has been with your repair centre since December 2014. please respond in time unlike taking 15 days and 20 days to respond to a query because there timelines with your document that i have signed
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I followed up on the IMEI and it was found to be beyond economical repair due to water damage. You may make payment for the service fee on the below banking details.
ABSA
Account number ***
branch code 632005
Account holder MTNSP
***
Amount R330
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I followed up on the IMEI and it was found to be beyond economical repair due to water damage. You may make payment for the service fee on the below banking details.
ABSA
Account number ***
branch code 632005
Account holder MTNSP
***
Amount R330
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
