CS
CARRIE-LEE SHORT
1 reviews | Active since Oct 2015
16 Oct 2015, 11:01
HANDSET FOR REPAIRS
I TOOK MY HANDSET FOR REPAIRS TO MTN ON THE 21.09.2015. AFTER FOLLOWING UP WITH THE CONSULTANT I WAS TOLD THAT THE PHONE WAS AT MTN'S HIGH VOLUME REPAIR CENTRE AND THEY WERE GOING TO RECEIVE THE SPARES ON THURSDAY THE 15/10/2015. EVENTUALLY THE MTN CONSULTANT GAVE ME THE NUMBER FOR THE HVRC AND WHEN I EVENTUALLY GOT THROUGH I WAS TOLD THAT THEY WERE CONDUCTING A STOCK TAKE FOR 3 DAYS AND NO HANDSETS WERE BEING REPAIRED. I FIND THIS TOTALLY UNACCEPTABLE TO BE LEFT WITHOUT A HANDSET FOR 1 MONTH.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Oct 2015, 19:30Hello CARRIELEESHORT,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply16 Oct 2015, 19:30
Official
Hello CARRIELEESHORT,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,