Handset but no connection

I moved from Cell C to MTN.I received a phone via courier service because Ballito did not carry stock(Iphone4)<br> I wanted to keep my phone number which apparently can be done.Since then from pillar to post.I have dialed 808,173, *** and *** and no one could perform this task to get this phone to receive \service"on it.Now I am send back to the shop were I app**** for the contract which is about 60km away from me and were told they must do it there.Day 4.I will go there now Saturday.Tomorrow.The shop assistant gave me a number *** but again a pillar to post story evolved which ended in total ignorance.I know that if I manage to get there I will have to stand in a long line again and when i will eventual reach the front will have to face up to some fairy tail.MTN should have some more personal contact and do away with the robotic helplines that fail to assist.Option 1 to 3 do not solve my kind of problem. when I tried the *** numbers every person that I spoke to gave me a different theory.I have left cell c because the area that we are in dont have signal.Getting a message 2 hours late was n bit of a problem.Myself and MTN do not start off well."""