LP
Louise P
1 reviews | Active since Nov 2013
21 Sept 2015, 10:11
Handset advertised in catalogue
Despite having contacted MTN customer service my concern is being fobbed off and not being dealt with. My upgrade was due in August. My choice of handset is the Samsung Galaxy Core Prime WHITE but is apparently out of stock DESPITE it being advertised in both August & September catalogues. The Jeffreys Bay agency, email to MTN customer service, sms to 44303 and phone call to *** have produced nothing but the standard reply of \out of stock". Are the handsets shown in the catalogue for illustration purposes only? The number of calls I have received advising that I am due for an upgrade has become tiresome"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Sept 2015, 11:34Hello LouisePanton,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply21 Sept 2015, 11:34
Official
Hello LouisePanton,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***