KC
Kirsten C
1 reviews | Active since May 2015
18 Mar 2016, 11:11
Handover without notice
I cancelled my MTN account last year around July - almost a month later I was told that there is an amount of R681.97 that needs to be settled before I can cancel. I then paid the outstanding amount on payday the 28th of August 2015. After sending the proof of payment my contract got cancelled. I have received no correspondence or feedback from MTN since then. I received my free credit report and to my surprise it shows that I have been handed over by MTN for an amount of R255??? I emailed MTN on Monday ( 14th of March) to query why I have not received any feedback from them. In the last 7months from the payment that I made I have received no statements / no invoices / no letter stating that I would be handed over.... I want this amount taken off my name and this judgement removed from my credit report. This is absolutely pathetic service - every single payment was a debit order and the final was a direct EFT payment.
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MTN South Africa's replyOfficial
23 Mar 2016, 10:47Hello kirsten2312,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the notes that you have request in July 2015 for cancellation, however the cancellation was not done due to the account in arrears at the time requested for the cancellation. The payment for R681.97 has been received and allocated to the account.
The invoice for September 2015 will be credited. The request has been sent to the legal department to remove the account from legal status. They will send the request for your name to be removed from the list, this can take +-21 days to be resolved.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the notes that you have request in July 2015 for cancellation, however the cancellation was not done due to the account in arrears at the time requested for the cancellation. The payment for R681.97 has been received and allocated to the account.
The invoice for September 2015 will be credited. The request has been sent to the legal department to remove the account from legal status. They will send the request for your name to be removed from the list, this can take +-21 days to be resolved.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply23 Mar 2016, 10:47
Official
Hello kirsten2312,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the notes that you have request in July 2015 for cancellation, however the cancellation was not done due to the account in arrears at the time requested for the cancellation. The payment for R681.97 has been received and allocated to the account.
The invoice for September 2015 will be credited. The request has been sent to the legal department to remove the account from legal status. They will send the request for your name to be removed from the list, this can take +-21 days to be resolved.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the notes that you have request in July 2015 for cancellation, however the cancellation was not done due to the account in arrears at the time requested for the cancellation. The payment for R681.97 has been received and allocated to the account.
The invoice for September 2015 will be credited. The request has been sent to the legal department to remove the account from legal status. They will send the request for your name to be removed from the list, this can take +-21 days to be resolved.
Kind Regards,
Alice van der Merwe
***
Best regards,