Handling of a deceased account

Let me start by making this extremely clear. If I could give a negative star, I would. MTN does not come close to deserving even this one star, but I cannot proceed without it, so there's that.

I tragically lost my dad at the end of September 2020. I reported his death shortly thereafter at our local MTN shop. I keep getting told that it is being finalised, but the bill keeps piling up. It has now been about 4 months later and the contract still has not been closed, to my frustration. This is a very very disrespectful way to say thank you to a person that has been in support of a company for about 25 years.

I am also personally a customer of MTN and will have to think very long and hard about supporting MTN in the future. If a company cannot even respectfully handle a life long customers deceased account, how will they handle the difficult stuff?

In such an incredibly sad time in one's life, is it really necessary that I need to resort to bad reviews and online experience sharing to sort out the simple stuff?