JV
Johan V
1 reviews | Active since Mar 2018
01 Mar 2018, 11:40
Handled EXTREMELY Bad
On 17 January I went to MTN Cape Gate to transfer my ex wives account to her name and for her account. On 25 Jan I was asked for a copy of my ID from Calvinia Branch (Ester Agenbag). My Ex wife signed her part on 5 February. Only on 19 February I received paper work from Calvinia MTN (Ester) to sign . More than a month after I had asked for this to be done at Cape Gate. Today on 1 March another payment for my ex wife's cellphone has gone off MY account. I was then told by Ester at Calvinia Branch that it takes longer that a week to process. It has been almost 1.5 months since I signed paperwork for this to be done! I am DISGUSTED WITH THE SERVICE.
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MTN South Africa's replyOfficial
02 Mar 2018, 12:11Dear Johan ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply02 Mar 2018, 12:11
Official
Dear Johan ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,