RM
Reginald M
1 reviews | Active since Jul 2015
13 Jul 2015, 12:15
Handing over to attorneys
MTN handed me over to VNM attorneys for collection, after I payed at one point and caught up with onstallments, they never unblocked my line. Instead they gave me the run around between the store and the 808 contract helpsesk. My last bill that I recieved for services that I never recieved amounted to Below R700 and now after the handing over I must pay the collectors over R2000.00<br> <br> Kindly Assist as I feel that it is unfair on behalf of MTN to not even bother notifying that they will be taking action!<br> <br> Regards
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MTN South Africa's replyOfficial
29 Jul 2015, 11:17Hello Reginald May,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the mail that was sent to you with the confirmation of the payment. Once received the file will be closed with our attorneys.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the mail that was sent to you with the confirmation of the payment. Once received the file will be closed with our attorneys.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply29 Jul 2015, 11:17
Official
Hello Reginald May,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the mail that was sent to you with the confirmation of the payment. Once received the file will be closed with our attorneys.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the mail that was sent to you with the confirmation of the payment. Once received the file will be closed with our attorneys.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***