1 reviews | Active since Mar 2009
Handing over MTN account A***
<p>Just got a call from lawyers for an MTN account that was handed over to lawyers without any attempt from MTNs side to contact me. This account was migrated from my personal capacity to my business and at the same time moved from a voice to data package with an upgrade to a tablet. The last statement I received in my personal capacity was June 2016 and everything up to date and at the time of doing the paperwork and signing the paperwork to do the upgrade and change from my personal to business with a debit order we were informed that any fees and /or arrears would go off the new debit order and now this. MTN, i will pay this account if it is outstanding, but you guys are bullies and out of order here. We will review our status wrt to all MTN accounts in the next couple of months and will be cancelling them when they are due!</p>
Just an addition, just spent one whole hour if not more being shoved from pillar to post and none the wiser. According to MTN, I,ve been sent SMS's about this accounts arrears. This cell number was moved from a voice to data and currently being used on a tablet with no sms setup, so why not e-mail or phone me? You have my details! You lot are very ethical!!!!! You don't even have the decency to respond to this post! Nobody seems to be able to help me properley. The first lady, which was very helpful says there is nothing outstanding on this number, to which I had to explain to her that it might be outstanding on the old account number. Was then tranferred from business to personal and told it has been handed over and then transferred to Legal. Legal says it's handed over, but I have to talk to customer care. I talk to customer care and I get asked, so Whats my problem. This is my problem - dont you have the decency to contact me before it gets handed over instead of dragging my credit record through the mud! Response is that I need to talk to legal about it, which I have done. Imcompetant! If there is outstanding, please let me pay then. Send me the statements that you have never bothered to. I don't think anyone in his right mind will just hand over money if they have no paperwork to check amounts etc.
Just an addition, just spent one whole hour if not more being shoved from pillar to post and none the wiser. According to MTN, I,ve been sent SMS's about this accounts arrears. This cell number was moved from a voice to data and currently being used on a tablet with no sms setup, so why not e-mail or phone me? You have my details! You lot are very ethical!!!!! You don't even have the decency to respond to this post! Nobody seems to be able to help me properley. The first lady, which was very helpful says there is nothing outstanding on this number, to which I had to explain to her that it might be outstanding on the old account number. Was then tranferred from business to personal and told it has been handed over and then transferred to Legal. Legal says it's handed over, but I have to talk to customer care. I talk to customer care and I get asked, so Whats my problem. This is my problem - dont you have the decency to contact me before it gets handed over instead of dragging my credit record through the mud! Response is that I need to talk to legal about it, which I have done. Imcompetant! If there is outstanding, please let me pay then. Send me the statements that you have never bothered to. I don't think anyone in his right mind will just hand over money if they have no paperwork to check amounts etc.
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Hi Siphumezo
Please advise what I need to do here. I have to pay this account to the laywers by the 15th. I need to have this checked because I am not paying double. This account was moved from my private to business account and is possible that it was paid on the businees. Please advise urgently!
Hi Siphumezo
Please advise what I need to do here. I have to pay this account to the laywers by the 15th. I need to have this checked because I am not paying double. This account was moved from my private to business account and is possible that it was paid on the businees. Please advise urgently!
Hi Siphumezo
Please see Account number A ********** . We were billed for the number ********** 649 on this account from July and moneys were taken out of our account for this as per the debit order. I have the necessary documents if you can send me your e-mail address.
Hi Siphumezo
Please see Account number A ********** . We were billed for the number ********** 649 on this account from July and moneys were taken out of our account for this as per the debit order. I have the necessary documents if you can send me your e-mail address.