TR
Tshepang R
1 reviews | Active since Jul 2015
16 Aug 2015, 09:54
handing my account over without consulting me
You say I must call your legal department but I did and nothing was done and you say payment was not received from February 2014 but in August 2014 I took an upgrade. So please stop looking for reasons to hand me over.I made an arrangement with you in may for payment as I was waiting for date that I receive an sms to say i have been handed over.which procecures do you use or steps that you follow before you can say this customer is not willing to pay now we are handing him/her over.please I need to hear this one because I know you ddnt follow the right procedures
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MTN South Africa's replyOfficial
03 Sept 2015, 08:16Hello penyenyet,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We do pick up that you have made payments to the account.
We have sent the request to the legal supervisor to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We do pick up that you have made payments to the account.
We have sent the request to the legal supervisor to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply03 Sept 2015, 08:16
Official
Hello penyenyet,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We do pick up that you have made payments to the account.
We have sent the request to the legal supervisor to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We do pick up that you have made payments to the account.
We have sent the request to the legal supervisor to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***