fD
ferouz D
1 reviews | Active since Dec 2014
23 Dec 2015, 16:10
HANDED OVER WITHOUT BEING CONTACTED
THIS WILL BE MY 4RD COMPLAIN IN A MONTHS TIME about the account being handed over FOR AN AMOUNT OF R9000. WITHOUT PRIOR COMMUNICATION. THIS IS A VIOLATION OF THE MY RIGHTS AS CONSUMER.I am currently paying a R1000 per month and I am being held liable for legal fees and costs incurred which I am not liable for. I have given MTN enough time to sort this complaint out and still nothing. its almost a month and no one at legal have contacted me<br> <br> <br> Received a statement of my account from MTN through NBA attorneys and I was in arrears for R1193.07 in 13/12/2014. How is this possible. I AM AWAITING YOUR CALL ASAP. <br> THE RES<br> <br> SUPPLIER'S RESPONSE Mtn Time and Date 10:28:05 | Thu 26 Nov 15 <br> Hello Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.<br> <br> Kindly note that the matter has been escalated to the legal supervisory team for assistance.<br> <br> We sincerely hope that the above is in order and that we are able to restore your faith in us.<br> <br> GET BACK TO ME BEFORE THE 02/01/16 OR I WILL GO AHEAD AND LAY MY COMPLAINT WITH THE ONBUDSMAN<br>
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MTN South Africa's replyOfficial
28 Dec 2015, 09:24Hello ferouzd,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has already been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has already been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply28 Dec 2015, 09:24
Official
Hello ferouzd,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has already been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has already been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,