handed over while the account is in order , RE:*** [#***]

Good Day I received a call from a very rude lady from vericred accusing me of owning my MTN account. I tried to explain that my account is in order. Kindly advise what is happening and hope this is not the reason I tried to apply for a new line and my credit was declined, IF ITS THIS HAS TO BE FIXED Please resolve this matter and clear my name from Vericred as I don’t have an account with them. For any further information please call me on ***.

I have sent several emails to complaints and was not assisted. @ Legal team, Please see attached and advise. Client has 1 cell number contract with us which is up to date, however she receives the attached sms . Id :*** Cell:***. Kind Regards, Roanne MTN SA

I need this to be fixed and get a new line this is unacceptable.

Regards Violet RAAMATSUKUTLA