1 reviews | Active since Feb 2017

17 Jul 2017, 13:56

HANDED OVER UNFAIRLY - MTN

<p>I have been notified that I have been handed over to SHAPIRO SHAIK DEFRIES & ASSOCIATES but have paid this account in full 3 months ago already. When requesting a statement my last 2 payments dont appear. I live in London now so making calls is becoming expensive. so I'm totally annoyed that I get handed over for an account that I have paid!!!!!!! Total useless accounts system. Cell number: ********** . account number C ********** </p>

0
Replies (2)
's update18 Jul 2017, 09:46
Reviewer Update

Hi

Each time the debit order bouced I made cash payment until I cancelled the contract!!!

I have sent the missing payments to SHAPIRO SHAIK DEFRIES & ASSOCIATES. numerous times now in the last couple of days and still don't seem to get any resolution.

The following dates that are MISSING FROM YOUR STATEMENT:

- 30 March 2017: R1000.00
- 02 May 2017: R991.00

I WILL NOT pay any legal fees or chasing fees charged by the creditors, I should in fact charge MTN for the phones I have had to make numerous times from London.

And you state the contract only expired on 14-3-2017 but your creditors want proof I cancelled this contract - which you never provide.

I want this resolved asap and want the numerous notices to stop being sent by phone and email - especially calling my family members to chase me!!!!

I haven't even received a invoice from MTN i,e, a statement since I cancelled the contract stating there was an outstanding amount which now you can see is not the case.

PLEASE GET BACK TO ASAP

Thanks
Paulo

's update19 Jul 2017, 11:54
Reviewer Update

Hi

Each time the debit order bouced I made cash payment until I cancelled the contract!!!

I have sent the missing payments to SHAPIRO SHAIK DEFRIES & ASSOCIATES. numerous times now in the last couple of days and still don't seem to get any resolution.

The following dates that are MISSING FROM YOUR STATEMENT:

- 30 March 2017: R1000.00
- 02 May 2017: R991.00

I WILL NOT pay any legal fees or chasing fees charged by the creditors, I should in fact charge MTN for the phones I have had to make numerous times from London.

And you state the contract only expired on 14-3-2017 but your creditors want proof I cancelled this contract - which you never provide.

I want this resolved asap and want the numerous notices to stop being sent by phone and email - especially calling my family members to chase me!!!!

I haven't even received a invoice from MTN i,e, a statement since I cancelled the contract stating there was an outstanding amount which now you can see is not the case.

PLEASE GET BACK TO ASAP

Thanks
Paulo