HANDED OVER TO THE LEGAL DEPARTMENT AGAIN :(

Good day, <br> I lodged a complaint regarding my laptop contract on the 6 May 2013, received a response from Veronica to advise that the debit order cannot be reversed. Called the Call Centre this morning to change the debit order date from 1st to the 25th, as per Veronica this is bringing about the arrears. I was told by the call centre that they cannot do anything because my account is with the legal department. This is unacceptable, MTN accounts department is utterly useless because they could not advise me the first time this happened but only now the third time. Firstly, I need to be removed from the legal department, secondly, the debit order date needs to be changed to the 25th of every month and thirdly, I would like confirmation via telephone instead of message on this site. Please get someone competent to assist me as this incident has occurred now for the third time. This account is a debit order and not manual payment so MTN why are you not debiting the correct amount? I cannot be liable for your mistakes. I have been with MTN for over 10 years but I will never take another contract with MTN ever again.