Handed over to legal for no reason

I've been with MTN on contract since 2007 and since last year September I have been handed over to the legal department. Without any notice or call to why that might be the case. Noone at MTN can help me to access my account detail only the legal department have access. I got through to them once where the told my they have to send an email request through to MTN to get my details which will take 7 - 14 working day. I phoned MTN again and the lady on the other side said she will send a request through to the legal department to get back to me within 24-48 hours. I received an email back only saying that there is a re-connection fee to pay. They do not reply to my emails and they do not even respond to my questions? This is ridiculous - my account has been suspended now for a month. I am a mom to be at 31 weeks pregnant and still working 50km far from home. I travel 100km a day without a phone - what if something might happen????? this is unacceptable. Who can i call? Please assist