1 reviews | Active since Feb 2017
Handed over to legal department UNFAIRLY
<p>My debt order bounced twice but a couple of days later I paid my monthly invoice in cash by EFT. Then I was told the account has been handed over to legal so I called customer care and I was told I can't speak to legal. Which is totally ridiculous!!!!</p> <p> </p> <p>Then I was told send proof of payment and the customer care rep can email them, to add to the mix I don't live in South Africa anymore so I'm trying to cancel the contract that has come to the end of the 2 year term!!! Which I cant do if it the account is with legal. No one can tell me how much to pay to get out of the contract only legal can that you cant talk to!! I call on roaming as this is the only way you can contact them outside the country and each time they say yes your account isnt in arrears we need to request to be removed from legal status!!!</p> <p> </p> <p>MTN you are just *****ing from your customers and treating them unfairly and affecting credit scores of good payers, its onlyt the method of payment changed you are still recieving MY MONEY!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
