handed over to legal department(incorrectly)

Item: MTN South Africa
Rating: 2
Author: roelf L

these people are the most *********** useless company i have ever had to deal with... they mess up their accounts then incorrectly bill you... takes me 2 weeks to actually explain to them what is wrong and i repay them all their money no questions asked now they hand me over to their more *********** legal department phoning me to remind me to pay but my payment is a debit order on their side PLEASE PLEASE PLEASE!!!!! SORT YOURSELF OUT AND CONTACT ME

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Replies (1)

MTN South Africa's replyOfficial

15 Sept 2015, 10:31

Hello rpg007,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We apologize for the mix-up and assure you that your account has been corrected.

We do look forward to improving on the service delivery to you.

Regards
Matshidiso
REQ:***

MTN South Africa's reply15 Sept 2015, 10:31

Official