HANDED OVER TO LEGAL AFTER CONTRACT WAS CANCELLED IN 2015

<p>I was a customer since 1994 nearly 22 years and after many frustrating months trying to upgrade last year I gave Mqondisi Maisela the MNT representative in the ISTORE instructions to cancel my contract 1 month before it expired last year.</p> <p> </p> <p>My frustrating story is as follows....</p> <p> </p> <p>Last year I went to the MNT store in Centurion on numerous occasions to upgrade, they were either closed or no one was assisting due to the strike, I wanted to upgrade my contract to an Iphone 6+</p> <p>I eventually went to the Istore to an MTN consultant to upgrade as I needed an upgrade urgently as my phone damaged and I was due for an upgrade anyway. </p> <p> </p> <p>Mqondisi Maisela phoned numerous occasions to get approval at the call centre, they either did not answer and he had to try over and over or got a response from the call centre at MTN they need to escalate, this carried on for weeks of telephone conversations, store visits, e-mail etc. etc... I have stopped counting …..</p> <p> </p> <p>Mqondisi Maisela and I requested to speak to supervisors, managers who was able to approve my contract as my average was approximately R450-00 and they needed to increase the limit??? I just always got an answer they need escalate and that was as far as it went. I never received a call from anyone I always had to phone.</p> <p> </p> <p>Eventually I gave Mqondisi Maisela instruction to cancel my contract as it was at the end of the term. I told him I would go to Vodacom which I did and got my new contract immediately</p> <p> </p> <p>I did NOT hear anything from MNT, I did not receive a phone (upgrade) neither statements but the monthly subscriptions were deducted which I only realised a few months later. I eventually went to the bank and cancelled the debit order.</p> <p> </p> <p>December 2016 I received a letter from MNT stating that I owed R600 odd rands whereby I responded that I cancelled my contract and did not hear anything from them again. No reminder, or follow up to advice that I owe them money. If I knew I would have cleared up this matter then. I have to date still got the same e-mail address that is on their records even though my telephone number has changed.</p> <p> </p> <p> To my surprise I received an e-mail letter on the 18 May 2016 from Hammond Pole Attorneys stating that my MTN account has been handed over to Hammond Pole Attorneys with an instruction to start legal action against me.</p> <p> </p> <p>They advised that I should make immediate contact to finalize an agreement enabling them to pend any further legal action which I did. I was corresponding with *** and asked my wife to phone her as well which she did. They had an arrangement that the agent would send her a contact number/details of who to speak to directly at MNT and that she would investigate from her side and give feedback. To date I have not received any correspondence from her either even though I have kept on sending her numerous reminders from my side since then. My wife also reiterated that we would wait for her to give us contact details and she confirmed yes!!!</p> <p> </p> <p>On the 3rd June 2016 I received another mail from another agent *** saying that her client (MTN) has instructed her to inform me she must proceed with legal action against me with immediate effect and that her client is willing to accept a settlement offer from me by no later than the 7th of June 2016. There after all legal fees and charges will be added onto my account and I will be held liable for same and that she trust I find the seriousness in this email.</p> <p> </p> <p>There is not even an invoice attached to the threatening e-mail so I did not know exactly what amount she is referring to or what amount is due but only that it is due on the 7th June 2016</p> <p> </p> <p>I sent agent *** a mail asking why she is sending me mails as I have been corresponding with *** also no response. So I ask you how am I supposed to resolve the matter if no one responds.</p> <p> </p> <p>I have been sent from pillar to post. I don't have a phone, a contract, a call from MNT asking why I have not been using my phone if I had a contract, if I have a problem, If I came right with my upgrade? NOTHING JUST LEGAL ACTION </p> <p> </p> <p>I thought that was what customer service was all about, finding out why a loyal customer is not using your service? </p> <p>To put the cherry on the cake I think I have been blacklisted as I was unable to take out a contract for my daughter with another service provider.</p> <p> </p> <p>Not only has MNT deducted money from my account which they should not have done as my contract was Cancelled but have damaged my credit rating, they actually owe me money</p> <p> </p> <p>I have never in my life been treated in such an ********* and unprofessional way. Hopefully I will get some assistance by posting this complaint as I do not know what else to do. To date I have not received any feedback on this serious matter regarding my alleged subscription with MNT.</p> <p> </p> <p>Regards</p> <p>Very unhappy customer</p> <p>CA de Wet</p>