Handed over to lawyers after no communication from customer care

Good day, Its the 5th or maybe 6th time that I have written a strongly worded email or message to MTN. Over the last few months, I have been in constant contact with MTN because I live overseas and I have been trying to come to a conclusion for payment for my account as I have no access to a South African bank account. Its been 6 months and no one could help me and although I did a triple payment, no customer care agent that I have emailed countless amounts of times can assure me that they have gotten it and now they have handed me over to hammond pole attorneys who harrass my family through constant phone calls demanding a full settlement of my account. It is unacceptable how I have been treated and I cannot pay nearly R13k to a bunch of lawyers I have never heard from. Please could you get someone to contact me via email if possible because if not, I would be taking action against both MTN as well as hammond pole from where I am right now. Thank you.