WC
Wayne C
1 reviews | Active since Aug 2014
13 Jul 2015, 10:26
Handed over to debt collectors with out notice
My wife received an sms from a debt collection agency that I been handed over to them by MTN because her account is in arrears.<br> <br> She was not contacted by MTN not once, she stopped receiving statements, and now she's being contacted by debt collectors.<br> <br> According to the NCA, I should be made aware about my state of account by the company that gave me credit before I am handed over to collection agencies.<br> <br> I am deeply dissapointed by the customer treatment at MTN.
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MTN South Africa's replyOfficial
28 Jul 2015, 10:02Hello 213wayne,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your query has been escalated to Legal Department
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your query has been escalated to Legal Department
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***
MTN South Africa's reply28 Jul 2015, 10:02
Official
Hello 213wayne,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your query has been escalated to Legal Department
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your query has been escalated to Legal Department
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
REQ:***