Handed over to collections agency for NOTHING

I HONESTLY cannot believe that I am here yet again.

MTN, please - get it together now.

I have been handed over to a collections agency for a matter - that no matter how hard I try and resolve - MTN refuses to even acknowledge me NOR my efforts !! I don't even owe them money !!

Please see the email I have sent every possible email address connected to MTN - not one of them have responded. I have called to try and get in touch several times and was once even put through FOUR different agents, only for the last one to put me straight back to the main menu!!!

It is absolutely DISGUSTING behavior to accept from such a massive company.

See email below:

Hi Julie,

Attached is the time and phone call I received from you today at 8:46 this morning. On

**** 073 672 #### ***

Please refer to ID # ************

My name is Alice Loxton. Mtn pin ****.

The reason I make the cell phone number you called me on so apparent is because I am appalled at the fact you can so easily contact me on the number you cannot give me requested call recordings on. I only requested these so you could find the information you were requesting from me.

I GAVE THE PHONE BACK WITHIN TWO DAYS OF HAVING IT. THE NUMBER WAS NOT ACTIVATED. THAT IS WHY I USED MY CURRENT (073672####) CELL NUMBER TO CALL MTM TO CORRECT THE ISSUE!!

I am FULLY within my right to request for these recordings and you made no effort to put me in touch with a supervisor of yours nor to someone who could. You did not even put the phone on hold.

***I ALSO now request a copy of this mornings 20 minute conversation between yourself and I***

Please see attached proof to every one of my claims. Especially the lack of availability when it comes to customer care.

As well as this reference number I was given by another consultant I had PREVIOUSLY spoken to in regards to my grievance.

KANYISILE

REF ********** 04

She had confirmed that everything was in order and that finance would be in touch with me within 2-3 days. Again, a laughing matter, because MTN lives up nothing to their supposed "promises."

So allow me to make myself very clear.

I have now attached all the documentation, references as well as previous complaints to support my claim.

I have already been debited 4 times. Do you not understand the cost of bounced debit orders or is it a scheme MTN has with the bank to put more coin in their pockets?

With the entirety of this email. I urge either you or a supervisor contact me as soon as possible to resolve this.

I advise you take me very seriously.

***** I hope to resolve the matter urgently. I have done everything within my power, everything I can do yet I am still being harassed or ignored.

Enough is enough. This has been ongoing since September of last year.