AK
Annelise K

1 reviews | Active since Sept 2017

14 Nov 2017, 18:11

Handed Over to Collections

I have been more than patient with MTN. I thought my complaint was resolved but to no avail after many attempts and now collection agency demanding monies and threatening to negatively affect my credit profile

Willem Jnr Loots Complaints Analyst of MTN has been corresponding with myself. I have never received any notification to advise what status of my ********** contract.

MTN needs to clear my name and update my credit profile and get their collection agency (Shapiro Shaiks De Fries Associates) to stop harassing me.

I have been declined on opening accounts as a negative profile that is there because of MTN.

Clear my name and update your records.

Annalise de Kock

0
Replies (2)
MTN South Africa
MTN South Africa's reply15 Nov 2017, 14:47
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that Willie is busy following up with the request, the request was logged with the ***** department for investigation as per REQ: ***.

Willie will give you feedback by the end of Monday .

Kind Regards,

Alice van der Merwe

Best regards,

AK
Annelise K's update17 Nov 2017, 14:50
Reviewer Update
I REQUIRE A LETTER FROM MTN STATING THAT THIS IS UNDER INVESTIGATION. MY CREDIT PROFILE IS AFFECTED BY MTN. I HAVE HAD NO FEEDBACK FROM WILLEM. AS PER YOUR RESPONSE YOU SAID WILLEM WILL GET BACK TO ME ON MONDAY. NOTHING TO DATE. MY EMAILS TO WILLEM ARE NOT BEEN ANSWERED.