1 reviews | Active since Feb 2012
Handed over to attorneys without an MTN account
In 2014, I got a notification from Norton Attorneys that we owed money to MTN, with a quoted <br> <br> reference number of MC064286 and that out account number with MTN is A***.<br> <br> We promptly got hold of MTN and were told we had an account opened with then on 10 Sept 2013 for a <br> <br> device with the number ***. <br> <br> We believed ***** was being perpetuated in our names and have since been sent from pillar to post <br> <br> with the MTN lines and not getting Joy. The last communication we had, they requested that I send <br> <br> through a copy of my ID and affidavit from the police which I duly submitted and heard nothing from <br> <br> them further. Some of the numbers we got from the various calls to MTN and used were ( head office: <br> <br> ***, call centre: 808, contract/legal department:***, ***** <br> <br> department:***) believe it or not we could not really get anyone to help me. The <br> <br> customer care department was a little more helpful but then eventually said we should liaise with the <br> <br> legal department. <br> <br> I am frustrated and want MTN to remove my names from the attorneys and to date I am still receiving calls saying I will be listed.<br> <br> Can someone at MTN please help!!!<br> <br>
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the matter pertaining to the ********** account has been resolved. The account was closed off and the necessary credits have been allocated to the account.
We have now escalated the matter directly to the management team within our Legal Department, requested that your name be removed from our attorney's data base and your record cleared as soon as possible.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the matter pertaining to the ********** account has been resolved. The account was closed off and the necessary credits have been allocated to the account.
We have now escalated the matter directly to the management team within our Legal Department, requested that your name be removed from our attorney's data base and your record cleared as soon as possible.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
