Handed over for no reason by MTN!!!!!!

MTN South Africa and more specifically the Riverside Mall Branch in Nelspruit is totally ***********. I cancelled my contract and migrated my number to prepaid around April 2018. After the number was changed to prepaid they still deducted a debit order twice. After each time I went back to MTN Riverside to confirm what was going on and was told on both occasions that I owe nothing and the number is prepaid. Each time I requested documentation to be told that everything is done on the system and they don't print out paperwork.

After the second time I went to query, no further debit orders were taken off my account. I thought that the matter was settled. To my surprise I received an email with an outstanding amount from an attorneys office stating that I was handed over by MTN for non payment. After queries from my side, they stated that the contract was never migrated to prepaid, but I have for more than a year not received any invoices, data, minutes or sms's that was due to me as part of the supposed contract I have. Also on the invoice it states there is a handset fee, but I did not upgrade the contract, so how can I be charged for a phone I never got. This is *****!!!! I would like to see the original supposed upgrade contract that I signed!

I have suddenly received a statement showing outstanding payments on 23/07/2019, but nothing before this. Apparently they cannot provide invoices because the contract was cancelled???

This contradicts the statement which states that the number was never migrated?

I want a manager who can actually do his job to contact me by no later than the end of the week.

This is the worst service I have ever received and I will never recommend anyone to take out a MTN contract. Clearly you employ *********** staff who definitely needs training to work with clients and their finances.